Breaking Silos for Impact: How ServiceNow Uses Data and AI for Sustainability
- World Climate Foundation
- Feb 3
- 2 min read
Lindsay Harris-Kyei, Vice President of Global Impact and Sustainability at ServiceNow, shares how the company is using technology, data and AI to help organizations turn sustainability and social impact goals into action at scale.
ServiceNow supports customers by connecting fragmented data systems into a single, intelligent platform. Its ESG product replaces spreadsheets with integrated reporting and controls, allowing organizations to make faster, more informed and more sustainable decisions.
“Data is the fabric that will change our lives—and when siloed systems can finally talk to each other, we unlock entirely new possibilities for impact.”
The conversation also highlights real-world impact, from tracking long-term nutrition outcomes for malnourished children in South Africa, to empowering surf communities to share reef data with climate scientists, to deploying solar energy in rural tribal villages in India.
Recorded at the World Climate Summit & the Investment COP 2025, Harris-Kyei ultimately calls for cross-industry collaboration, noting that many organizations are working toward similar goals within fragmented systems. By breaking down silos and aligning governments, businesses, nonprofits and communities, she argues, technology can help build the resilient, equitable future the world is striving for.
Watch the full conversation:
Lindsay Harris-Kyei, Vice President of Global Impact and Sustainability at ServiceNow
Lyndsay HARRIS-KYEI is a dynamic leader in corporate social responsibility and sustainability, with a proven track record of driving business value through impactdriven initiatives.
With deep expertise in aligning sustainability strategies with core business objectives, she has built and scaled programs that foster innovation, collaboration, and meaningful global change.
As the head of Global Impact and Sustainability at ServiceNow, Lyndsay leads the company’s social impact strategy and initiatives, environmental sustainability, and regulatory requirements and reporting. She drives initiatives with a strong focus on data-driven impact, strategic collaboration, and seamlessly integrating sustainability into the company’s core business strategy.
Grounded in the belief that collective action—both within the organization and across industries—is key to meaningful change, her approach ensures that ServiceNow’s sustainability efforts are not just aligned with business values but embedded in the company’s overarching objectives. Under her leadership, ServiceNow has set ambitious goals, including the aspiration to reach 1 billion people through its technology and impact initiatives.
Prior to this role, Lyndsay built ServiceNow’s Global Social Impact and Investments corporate strategy. Prior to joining ServiceNow, Lyndsay designed and expanded Medidata’s corporate social responsibility strategy, launching an innovative, award-winning skills-based volunteering program and spearheaded the release of the company’s first global impact report. Lyndsay has also worked in the Chairman’s Office at IAC, leading corporate philanthropic initiatives—all while running her own charity-based fashion company, Tent Marketplace.
Lyndsay holds a master’s degree in international affairs from The New School, specializing in human rights and governance. She is based in New York.
